Purchase Options Cancellation Policy

Selected Mood Espresso products may be available through subscriptions, pre-orders, or try-before-you-buy offers. This policy explains how you can change or cancel these purchase options for consumable products, coffee machines, and equipment.

1. Subscriptions

A. Consumable Product Subscriptions

Consumable product subscriptions may include repeat deliveries of coffee beans, capsules, powders, syrups, cleaning products, or other eligible products.

Deliveries will follow the products, quantities, duration, and delivery frequency selected during checkout.

Your payment method will be processed securely by our authorised payment provider. You will be charged for each scheduled delivery unless you select an available prepaid subscription option.

Subscription prices, delivery charges, billing frequency, renewal terms, and minimum commitment periods will be displayed before you complete your purchase.

B. Machine and Equipment Subscriptions

Coffee machines and equipment are only included in a subscription, rental, or supply plan when this option is clearly stated on the product page, quotation, or subscription agreement.

Machine subscription plans may include specific conditions relating to:

• Subscription duration and minimum commitment period
• Recurring payments or deposits
• Machine delivery and installation
• Required consumable purchases
• Maintenance and servicing
• Machine collection at the end of the plan
• Early cancellation charges
• Damage, loss, or misuse
• Ownership of the machine

These conditions will be displayed or provided before you confirm the subscription. Where a separate machine subscription agreement applies, that agreement will form part of your purchase terms.

Automatic Renewals

Some subscriptions may renew automatically at the end of the selected subscription period.

You can cancel automatic renewal before the next scheduled billing or processing date, subject to any minimum commitment period disclosed before purchase.

Changing or Cancelling a Subscription

You may manage your subscription by:

• Using the subscription management link in your confirmation email
• Accessing your customer account on our website
• Contacting the Mood Espresso customer service team

Available subscription changes may include:

• Changing selected products or quantities
• Changing the delivery frequency
• Updating the delivery address
• Updating the payment method
• Pausing upcoming deliveries
• Skipping an upcoming delivery
• Cancelling future renewals

Changes or cancellations must be completed before the next order processing date.

Orders that have already been processed or dispatched cannot be cancelled through the subscription portal. You may contact us to check whether cancellation is still possible.

Cancelling a subscription will stop future renewals and charges. It will not automatically cancel or refund an order that has already been processed.

For machine subscriptions, cancellation may require the settlement of outstanding charges and the return or collection of the machine according to the applicable subscription agreement.

2. Pre-Orders

A pre-order allows you to purchase a product that is currently unavailable or expected to become available at a future date.

Depending on the offer, we may collect full payment, a partial deposit, or no payment when you place the pre-order. Any remaining balance will be charged before fulfilment or according to the terms displayed during checkout.

The expected availability, delivery, or dispatch date will be displayed on the product page or communicated after purchase. These dates are estimates and may change due to supplier, production, stock, or logistics delays.

A. Consumable Product Pre-Orders

Pre-orders for consumable products may apply to upcoming stock, limited releases, special batches, or products temporarily out of stock.

Product packaging, batch details, production dates, or availability dates may change before fulfilment. Any material change affecting your order will be communicated to you.

B. Machine and Equipment Pre-Orders

Machine pre-orders may require special sourcing, configuration, accessories, transportation, installation planning, or site preparation.

Special-order or configured machines may have separate deposit and cancellation conditions. These conditions will be provided before the order is confirmed.

Cancelling a Pre-Order

You may request cancellation before the pre-order has been processed, sourced, configured, or dispatched.

To cancel a pre-order, contact our customer service team and provide your order number.

Any eligible prepaid amount will be refunded to the original payment method.

A deposit may not be refundable if work, sourcing, configuration, or other costs have already been incurred for a special-order machine. Any such condition must have been disclosed before purchase and will apply only to the extent permitted by law.

A pre-order that has already been dispatched cannot be cancelled. You may request a return after delivery according to our Return and Refund Policy.

3. Try Before You Buy

A. Consumable Products

Consumable products are generally not eligible for try-before-you-buy offers due to health, hygiene, and product safety requirements.

Any consumable products supplied with a machine trial will be charged if they are opened, used, or consumed unless the offer clearly states otherwise.

B. Coffee Machines and Equipment

Try-before-you-buy options may be available for selected coffee machines or equipment.

The applicable trial period, usage limits, delivery charges, installation charges, collection charges, deposit requirements, and return conditions will be displayed or communicated before you confirm the order.

Your payment method may be authorised before the machine is dispatched. A refundable deposit may also be required.

You must decide whether to keep or return the machine within the stated trial period.

• If you keep the machine, your payment method will be charged for the agreed amount.
• If you return the machine within the trial period, it must meet the stated return conditions.
• If the machine is not returned within the trial period, your payment method may be charged automatically.

Machine Trial Conditions

During the trial period, you must:

• Use the machine only for the agreed trial purpose.
• Follow all operating, cleaning, and safety instructions.
• Keep the machine at the approved trial location.
• Prevent damage, modification, unauthorised repair, or misuse.
• Allow installation or removal by an authorised technician when required.
• Return all accessories, manuals, parts, and packaging supplied with the machine.

Returned machines must be complete, clean, and free from damage beyond reasonable trial use.

Charges may apply for missing accessories, excessive use, damage, cleaning, repairs, unauthorised modification, or late return.

Delivery, installation, consumable, and collection charges may be non-refundable if this was disclosed before the trial was confirmed.

4. Failed Payments

If a scheduled payment fails, we may attempt to process the payment again using the payment method saved to your account.

We may place future deliveries or services on hold until payment is completed.

We may cancel the purchase option after repeated payment failures. Any unpaid amount for products, machines, services, or charges already provided will remain payable.

5. Returns and Refunds

Returns, replacements, and refunds for subscriptions, pre-orders, and try-before-you-buy purchases are subject to our Return and Refund Policy.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to credit the amount.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable UAE law.

6. Contact Us

For subscription changes, cancellations, pre-orders, or purchase option enquiries, contact our customer service team:

Email: cs@bestaromaticohits.com

Phone or WhatsApp: +971 52 701 6501

Please include your order number and purchase details when contacting us.